By Eve Tahmincioglu
A few high-profile individuals have jumped on the regret bandwagon recently.
Netflix CEO Reed Hastings is apologizing today for raising fees and making customers angry:
“I messed up. I owe you an explanation,” he said in a letter to subscribers.
And, in a statement on the Netflix site he said:
“In hindsight, I slid into arrogance based upon past success. We have done very well for a long time by steadily improving our service, without doing much CEO communication. Inside Netflix I say, “Actions speak louder than words,” and we should just keep improving our service.
I want to acknowledge and thank our many members that stuck with us, and to apologize again to those members, both current and former, who felt we treated them thoughtlessly.”
And... More...