By Alisa Bowman
In the first part of How to Extinguish Anger, I wrote about ineffective ways of responding to anger. This can be confusing because most people think there are only two options:
Option 1: Tell off the person who just told you off.
Option 2: Say nothing and be a doormat.
Both are ineffective, though. Being a doormat is no better than lashing out. Neither strategy works for reasons that I described in the last post. What does work? Listening, understanding and responding appropriately. The appropriate response will depend on the situation. If someone is angry because you made a mistake, then an apology is in order. If someone is angry because you broke something, then it’s appropriate to fix what you broke. It’s important to note that sometimes people are angry for... More...
